Privacy Policy

1. Introduction

This Privacy Policy explains how Trident Property Group Ltd, trading as Trident ("we", "us", "our"), collects, uses, and protects your personal data when you use our services or visit our website.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

We provide property-related services, including property searches, title document retrieval, surveys, removals, and related services.

Data Controller: Trident Property Group is the controller of your personal data unless otherwise stated.

If you have any questions about this policy or your personal data, please contact us using the details above.

3. The Personal Data We Collect

We collect and process the following types of personal data, depending on how you interact with us:

A. Data You Provide Directly

• Full name and contact details (address, phone number, email)
• Identification details (if required for property or legal verification)
• Property details and transaction information
• Payment details (processed securely by third-party payment providers)
• Correspondence and communication records

B. Data Collected Automatically

• Technical information such as your IP address, browser type, and device data
• Website usage data through cookies and analytics tools (see Section 10)

C. Data from Third Parties

We may receive data from:

• Solicitors, Conveyancers, and Estate Agents involved in your transaction
• Surveyors and Removals partners
• Public data sources (e.g., HM Land Registry, Local Authorities)
• Service partners and data suppliers used to fulfil your request

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide our property-related services
• To communicate with you regarding your enquiries or transactions
• To process payments and issue invoices
• To comply with legal and regulatory obligations
• To manage our relationship with you and improve customer experience
• To send service-related communications and updates

We will not use your data for marketing purposes unless you have provided explicit consent.

5. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your data:

6. Sharing Your Data

We may share your personal data with trusted third parties where necessary, including:

• Property data providers (e.g., HM Land Registry, Local Councils)
• Professional partners (e.g., Conveyancers, Surveyors, Removal Firms, Utility Companies, Insurance Providers)
• IT service providers, data hosting, and cloud storage companies
• Payment processors and financial institutions
• Regulatory authorities and law enforcement (where required by law)

All third parties are required to keep your data secure and to process it only in accordance with our instructions and applicable data protection law.

We do not sell your personal data to third parties.

7. International Data Transfers

If we transfer personal data outside the UK, we will ensure that appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses (SCCs) or that the destination country has an adequacy decision under UK data protection law.

8. Data Retention

We will keep your personal data only for as long as is necessary for the purposes it was collected, including to comply with legal and accounting requirements.

In most cases, this means retaining property related records for up to six (6) years after completion of the service, unless a longer retention period is legally required or justified.

9. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access – Request a copy of the personal data we hold about you.
• Right to Rectification – Request correction of inaccurate or incomplete data.
• Right to Erasure – Request deletion of your data where no longer necessary.
• Right to Restrict Processing – Request restriction of processing under certain conditions.
• Right to Data Portability – Request transfer of your data to another organisation or yourself.
• Right to Object – Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent – Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at enquiry@tridentpropertygroup.com.

10. Cookies and Website Analytics

We use cookies and similar technologies to enhance website functionality, analyse usage, and improve user experience.

You can control or disable cookies through your browser settings. For more details, please see our Cookie Policy.

11. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

Access to your data is restricted to employees and partners who have a legitimate business need and are bound by confidentiality obligations.

12. Complaints and the ICO

If you have any concerns about how we handle your personal data, please contact us first — we will do our best to resolve your concern promptly.

If you remain dissatisfied, you have the right to lodge a complaint with the:

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

The latest version will always be available on our website, with the date of the most recent update displayed at the top.

14. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or your personal data, please contact: