Terms of Business

1. Scope of Services

We provide administrative and coordination support in relation to property transactions.

For the avoidance of doubt:

• We do not provide legal, financial, surveying, or insurance advice
• We do not act as your agent unless expressly agreed in writing
• We act strictly as an introducer and facilitator

All regulated activities are carried out by appropriately authorised third parties.

2. Introductions & Third-Party Services

By instructing us, you acknowledge and agree that:

• Any third-party provider introduced is independent from Trident
• Your contract is directly with that third party, not with us
• We accept no responsibility or liability for:
  • Quality of service
  • Accuracy of reports
  • Professional advice given
  • Delays, losses, or errors

We may receive commission, referral fees, or other financial benefits from third parties. These do not affect the price you pay unless explicitly stated.

3. Fees and Payment Terms

• All fees must be paid in full and in cleared funds before services commence unless agreed otherwise
• We reserve the right to suspend or withdraw services for non-payment
• Late payments may incur:
  • Interest at 4% above the Bank of England base rate
  • Recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998

All third-party costs remain payable even if you cancel.

4. Client Responsibilities

You agree to:

• Provide accurate and complete information
• Respond promptly to requests for documentation
• Ensure you have authority to instruct us (if acting on behalf of another party)

We are not responsible for delays caused by incomplete or incorrect information.

6. Timescales

• Any timescales provided are estimates only
• Delays may occur due to third-party providers, local authorities, or external factors
• We will not be liable for delays outside of our control

7. Limitation of Liability

We shall not be liable for:

• Indirect or consequential losses
• Loss of profit, income, business, or opportunity
• Delays caused by third parties or external factors
• Errors in third-party reports or services

Nothing excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation

8. Indemnity Clause

You agree to fully indemnify and hold harmless Trident Property Group Ltd against:

• Any claims, losses, damages, or costs arising from:
  • Incorrect information provided by you
  • Your breach of these Terms
  • Disputes with third-party providers

9. Cancellation & Refund Policy

• Once work has commenced, fees are non-refundable
• Third-party costs are strictly non-refundable once ordered
• Any discretionary refunds are entirely at our sole discretion

10. Delays & Force Majeure

We shall not be liable for failure or delay due to events beyond our control, including:

• Local authority delays
• IT/system failures
• Supplier issues
• Natural events, strikes, or disruptions

11. Data Protection & Sharing

You consent to us:

• Sharing your data with relevant third parties to fulfil services
• Processing your data in accordance with UK GDPR

Failure to provide required information may result in delays or cancellation.

12. Complaints Procedure

Complaints should be submitted in writing to: enquiry@tridentpropertygroup.com

Where applicable, complaints may be referred to:

• CLS Property Insight Limited
• The Financial Conduct Authority

13. Termination of Services

We reserve the right to terminate services immediately if:

• You breach these Terms
• You provide misleading or false information
• We suspect fraud or unlawful activity
• There is abusive or inappropriate behaviour toward staff

No refunds will be provided in such cases.

14. Entire Agreement Clause

These Terms constitute the entire agreement between you and Trident and supersede any prior discussions or agreements.

15. Severability Clause

If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force.

16. Assignment

We may assign or transfer our rights and obligations under these Terms without notice.

You may not assign your rights without our written consent.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

All disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Acceptance

By instructing us, you confirm that you:

• Have read and understood these Terms
• Accept all clauses including limitations and exclusions
• Agree to be legally bound by them